Independent Advocacy Service

We know that some people, especially those with a disability, may have issues in accessing our services and applying for the support they are entitled to.

To assist our clients and make the application process for our benefits as easy as possible, we have an Independent Advocacy Service.

This free service is open to anyone who requires support to apply for our benefits and it will ensure that clients are fully involved in the application process. The service will also enable clients to have their voice heard, express their views and ensure they are fully understood.

A client can request an independent advocate at any time during their interaction with us – from the initial application stage, to redetermination and appeal.

Due to the ongoing Covid-19 measures, we offer this service over the phone or via a video call at present.

If you are aware of anyone who might benefit from the use of an advocate, then they should call us on 0800 182 2222 and ask to be referred to the Independent Advocacy Service. A representative will then contact them within five working days.

Read more about our Independent Advocacy Service